Maintenance and Repair Agreement

All of our engineers work within BS5839-1 : 2013. Each individual contract is carefully examined and according to the report we recommend which of the following grade of care is applicable to the individual contract.

 

When carrying out the survey any detection devices that are contaminated or reaching the end of their life (10 years) including battery devices such as computers will be carefully scrutinised and any upgrades required to the system will be highlighted.

 

 BRONZE CARESILVER CAREGOLD CARE
Scheduled service visitsTwice
per annum
Twice
per annum
Twice
per annum
Detection testing over
12 month period
1 device per circuitAll detection devicesAll detection devices
Out-of-hours call-out
facility
Not includedIncludedIncluded
Priority site attendanceNot includedIncludedIncluded
Equipment sparesNot included
(15% discount on lists price)
Not included
(15% discount on lists price)
Included
(see note 1)
Call-out costsNot included
(Preferential rates apply
Not included
(Preferential rates apply
Included
Guaranteed response
time
-Within 24 hoursWithin 24 hours
UPGRADE OPTIONS
Outstation / cause and
effect testing
OptionalOptionalOptional
Sounder testingOptionalOptionalOptional
Technical support with
remote interrogation
OptionalOptionalOptional
Fusion-Centra system
management software
OptionalOptionalOptional